Return & Refund Policy
Last Updated: [Insert Date]
Thank you for shopping with us. We want you to have a smooth and satisfying experience. If you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
You may request a return if:
- The product is damaged, defective, or incorrect.
- The item is unused, unopened, and in its original packaging.
- The request is made within 7 days of delivery.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Used skincare or cosmetic products
- Items with broken seals
- Products damaged due to customer misuse
3. Return Process
To initiate a return:
- Contact us at [Your Support Email/Phone] within 7 days of receiving the product.
- Provide your order ID, product images, and reason for return.
- Once approved, we will arrange a pickup or ask you to ship the product back.
4. Refund Policy
Refunds will be processed after we receive and inspect the returned item.
- Refund will be issued to your original payment method within 5–7 working days.
- Shipping or COD charges (if any) are non-refundable.
5. Exchange Policy
Exchanges are allowed only for:
- Damaged or defective products
- Wrong product delivered
Exchanges depend on stock availability.
6. Order Cancellation
- Orders can be cancelled within 12 hours of placing the order.
- Once shipped, cancellation is not possible.
7. Contact Us
For return or refund queries, reach out at:
📩 Email: [Your Email]
📞 Phone: [Your Phone Number]
🕒 Support Hours: [Your Time